Your worker reads tickets, finds the answer in your knowledge base and past cases, resolves or escalates with full context.
First response — Answers in minutes, in the customer's language.
Resolve end to end — Refunds, resets and order changes.
Smart escalation — Hands off with a summary to the right agent.
Knowledge base — Writes articles from solved tickets.
Example : « Handle the morning queue » → Reading 58 tickets → Resolving 41 → Escalating 6 → Queue cleared by 9:30.
Example : « Refund ticket #77812 » → Checking policy → Issuing refund → Replying → Refund issued.
Example : « Write KB from top issues » → Clustering tickets → Drafting 5 articles → Publishing → 5 articles live.
Recommended workers : Belle, Atif.
In the Delos app, open Connectors, pick Zendesk and authorize access. No code.